Terms & Conditions


Delivery Information
Mainland UK - FREE Standard Delivery for Swatch Wallets.  
All UK postcodes except those shown below*. 

Europe and World Zones 1 & 2 - A delivery charge of £4.99 for swatch wallets.  
ROYAL MAIL Standard Delivery.  

Website 
We try to ensure all the  information and description regarding our service offering on the site is accurate and truthful, however, mistakes can happen. If you are not happy with a description that we have used on our website to describe a service or product and feel it is inaccurate, please do let us know.  We take our customer relations very seriously and welcome feedback from our customers.
 
Personal Opinion
Our Online Colour Analysis service is conducted with attention to detail and should demonstrate a fair analysis of your most flattering colours.  However, this is not an exact science and the advice given consists of suggestions and ideas which the client can choose to what extend they want to embrace.   This also applies to our seasonal swatch wallets which The Style and Colour Company have created in-house as a result of our training.  This means that whilst the swatch wallet will share the same colour characteristics of your season, they will not be the same as seasonal swatch wallets from other manufacturers.  
Returns
If you purchase a Swatch Wallet and change your mind, you must notify us within 14 days of receipt by email and the goods must be received by The Style and Colour Company  no more than 14 days thereafter.  We must receive the goods in the same condition in which they were sent (i.e. in the original packaging including labelling).  The return is at your own risk and you are responsible for any carriage costs.  We are not responsible for returned goods lost during transit. We will refund you within 14 days of receiving the goods.  Where returned goods are found to be damaged due to your fault, the goods will be returned to you without refund or credit.

PLEASE NOTE:  Due to the nature of the Online Colour Analysis service - no returns are possible for this service.

Cancellation 
Orders of an Online Colour Analysis are only possible if we are notified by email within 1 hour of your purchase (wendy@styleandcolour.co.uk).  Any time after this, it is likely that work will have commenced on your analysis.  If you would like to cancel an order prior to work commencing, we will make a refund to the debit, credit card or account that was used to purchase the service.
 

Payment
Shopping with The Style and Colour Company is secure.
  • We only use approved platforms to process your payment details.
  • We do not hold any of your financial data. Your data is only used by official web sites and the same technology is used by most web sites to safeguard your credit card information.
  • Any customer data we collect is similarly protected against unauthorised access.
  • When you place an order on our site you are effectively offering to buy the service/product which means that there is no binding contract unless we have cleared your payment.
  • We generate an email during this time, but this reply simply confirms we have received your request. Acceptance of your order cannot occur prior to payment being confirmed.


Privacy
The Style and Colour Company is a private business founded by Wendy Thompson who is committed to respecting your privacy and information provided to our business.  We take your privacy of your personal information seriously.   We may collect your name and contact information including email address on this website so that we can understand your needs and provide you with a better service, including to respond to your messages. We collect data for the purposes of providing services to our customers.  This data is protected under the Data Protection Act and we never sell or share it with any other party.

If you subscribe to our newsletter, you can unsubscribe at any time by following the instructions at the end of our email messages.  Periodically we may send news emails about our services, events and any other information which we think you may find interesting using the email address which you have provided. 

Limitation of Liability 
Except as may be implied by law where you are dealing as a Consumer, in the event of any breach of these Terms and Conditions by us, your remedies shall be limited to damages which shall in no circumstances exceed the price of the goods and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.
 
Force Majeure 
We are not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God such as floods and snow, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations. 

Changes to Terms and Conditions 
The Style and Colour Company are entitled to change these Terms and Conditions at any time.
 
Governing Law and Jurisdiction 
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
 
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